Privacy Policy

1. Information We Collect

1.1 Personal Information

When you register for an account or use our services, we may collect:

• Full name and display name
• Email address
• Company name and job title (for business accounts)
• Phone number (optional)
• Billing information and payment details

1.2 Chat and Communication Data

• Chat messages and conversation history between visitors and support agents
• File attachments shared during conversations
• Visitor contact information submitted through chat forms
• Feedback and survey responses

1.3 Technical Information

• IP address and approximate geographic location
• Browser type and version
• Operating system and device information
• Referring website URL
• Pages visited and time spent on pages
• Session duration and interaction patterns

1.4 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

• Maintain your session and remember your preferences
• Analyze website traffic and usage patterns
• Personalize your experience
• Measure the effectiveness of our marketing campaigns

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Delivery

• Provide, operate, and maintain our chat platform
• Process and complete transactions
• Send transactional emails (receipts, confirmations, account updates)
• Respond to inquiries and provide customer support

2.2 Service Improvement

• Analyze usage patterns to improve our platform
• Develop new features and functionality
• Train and improve our AI auto-reply system
• Conduct research and analytics

2.3 Communication

• Send product updates and new feature announcements
• Provide technical notices and security alerts
• Send marketing communications (with your consent)

2.4 Legal and Security

• Comply with legal obligations
• Enforce our terms and conditions
• Detect, prevent, and address fraud or security issues
• Protect the rights and safety of our users

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We may share information with third-party vendors who assist us in operating our platform, including:

• Cloud hosting providers (e.g., Vercel, Render)
• Database services (e.g., Supabase)
• Payment processors
• Analytics providers
• Email service providers

3.2 Legal Requirements

We may disclose information if required by law, court order, or government request, or when we believe disclosure is necessary to protect our rights or the safety of others.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

3.4 With Your Consent

We may share information with third parties when you have given us explicit consent to do so.

4. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

Chat history and conversation data are retained for 12 months by default. You can request deletion of your data at any time.

5. Data Security

We implement industry-standard security measures to protect your information:

• End-to-end encryption for chat messages in transit
• Secure HTTPS connections for all data transmission
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements
• Secure data centers with physical security measures

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

6.1 Access and Portability

You can request a copy of your personal data in a structured, machine-readable format.

6.2 Correction

You can request correction of inaccurate or incomplete personal data.

6.3 Deletion

You can request deletion of your personal data, subject to certain legal exceptions.

6.4 Opt-Out

You can opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

6.5 Cookie Preferences

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect functionality.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses approved by relevant authorities.

8. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by:

• Posting the updated policy on this page
• Updating the "Last updated" date
• Sending an email notification for significant changes

Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

We will respond to your request within 30 days.