Terms of Service

1. Definitions

• "CrispChat", "we", "our", or "us" refers to CrispChat Inc. and its affiliates.
• "User", "you", or "your" refers to individuals or entities accessing or using our Services.
• "Account" refers to the user account created to access our Services.
• "Content" refers to text, images, files, and other materials submitted through our Services.
• "Visitor" refers to end-users who interact with the chat widget on your website.

2. Description of Services

CrispChat provides a comprehensive live chat support platform that includes:

2.1 Core Features

• Real-time messaging between support agents and website visitors
• Embeddable chat widget for websites
• Admin dashboard for managing conversations
• AI-powered automatic replies to common questions
• Visitor contact capture and management
• Conversation history and analytics

2.2 Platform Requirements

• Modern web browser (Chrome, Firefox, Safari, Edge) with JavaScript enabled
• Stable internet connection
• Valid email address for account registration

3. Account Registration and Security

3.1 Account Creation

To access certain features, you must create an account. You agree to:

• Provide accurate, current, and complete registration information
• Update your information to keep it accurate and current
• Choose a strong, unique password
• Not share your account credentials with others

3.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access or security breach
• Logging out from your account at the end of each session

3.3 Account Restrictions

You may not:

• Create multiple accounts for the same person or entity
• Transfer or sell your account to another party
• Use another person's account without permission
• Provide false information during registration

4. Acceptable Use Policy

You agree to use our Services only for lawful purposes. You may NOT use our Services to:

4.1 Illegal Activities

• Violate any applicable laws, regulations, or third-party rights
• Engage in fraud, deception, or misleading practices
• Promote illegal activities or substances
• Facilitate money laundering or financial crimes

4.2 Harmful Content

• Transmit viruses, malware, or other harmful code
• Send spam, unsolicited messages, or phishing attempts
• Post content that is defamatory, obscene, or offensive
• Harass, threaten, or intimidate other users
• Share content depicting violence or exploitation

4.3 Platform Abuse

• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt our Services or servers
• Circumvent security measures or access restrictions
• Scrape, crawl, or mine data without permission
• Reverse engineer or decompile our software
• Overload our infrastructure with excessive requests

4.4 Intellectual Property Violations

• Infringe on copyrights, trademarks, or patents
• Share content you don't have rights to distribute
• Remove or alter proprietary notices

5. User Content

5.1 Ownership

You retain ownership of content you submit through our Services. However, by submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, store, display, and distribute your content solely for operating and improving our Services.

5.2 Responsibility

You are solely responsible for:

• The content you submit through our Services
• Ensuring you have rights to share the content
• The accuracy of information in your content
• Compliance with applicable laws regarding your content

5.3 Content Moderation

We reserve the right to:

• Review and monitor content submitted through our Services
• Remove or disable access to content that violates these Terms
• Report illegal content to law enforcement authorities

6. Intellectual Property Rights

6.1 Our Intellectual Property

CrispChat owns all rights, title, and interest in:

• The CrispChat platform, software, and technology
• Our trademarks, logos, and branding
• Documentation, designs, and interfaces
• AI models and algorithms

6.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our Services for their intended purpose, subject to these Terms.

6.3 Restrictions

You may not:

• Copy, modify, or create derivative works of our Services
• Sublicense, sell, or transfer your rights
• Use our branding without written permission
• Remove proprietary notices from our materials

7. Payment Terms

7.1 Pricing

Our pricing is available on our website. Prices may change with notice. You agree to pay all applicable fees for your subscription plan.

7.2 Billing

• Subscriptions are billed in advance on a monthly or annual basis
• Payments are processed through secure third-party payment processors
• You authorize us to charge your payment method automatically
• Failed payments may result in service suspension

7.3 Refunds

Refunds are handled on a case-by-case basis. Contact our support team for refund requests. Generally:

• Monthly plans: Refunds within 7 days of initial purchase
• Annual plans: Pro-rated refunds within 30 days
• No refunds for partial months of service

8. Service Availability and Support

8.1 Availability

We strive to maintain 99.9% uptime but do not guarantee uninterrupted service. We may experience downtime due to:

• Scheduled maintenance (with advance notice when possible)
• Emergency repairs or security updates
• Factors beyond our control (network issues, natural disasters)

8.2 Support

We provide customer support during business hours (Monday-Friday, 9am-6pm PST). Support is available via:

• Email: support@crispchat.app
• Contact form: Contact Us

9. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

We specifically disclaim:

• Warranties of merchantability and fitness for a particular purpose
• Warranties that Services will be uninterrupted, secure, or error-free
• Warranties regarding the accuracy of information provided
• Warranties that defects will be corrected

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CHATBOT SHALL NOT BE LIABLE FOR:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Damages arising from service interruptions or data loss
• Damages resulting from unauthorized access to your account

Our total liability for any claims shall not exceed the amount paid by you in the twelve (12) months preceding the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless CrispChat and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your use of our Services
• Your violation of these Terms
• Your violation of any third-party rights
• Content you submit through our Services

12. Termination

12.1 By You

You may terminate your account at any time by contacting us or through account settings. Upon termination:

• Your access to Services will be revoked
• No refunds for unused subscription periods
• Your data will be deleted per our data retention policy

12.2 By Us

We may suspend or terminate your account if you:

• Violate these Terms or our policies
• Engage in fraudulent or illegal activities
• Fail to pay applicable fees
• Pose a security risk to our platform or other users

12.3 Effect of Termination

Upon termination, sections relating to intellectual property, disclaimers, limitations of liability, and indemnification shall survive.

13. Changes to Terms

We may modify these Terms at any time. We will provide notice of material changes by:

• Posting the updated Terms on our website
• Updating the "Last updated" date
• Sending email notification for significant changes

Continued use of Services after changes constitutes acceptance of the modified Terms. If you disagree with changes, you must stop using our Services.

14. Governing Law and Disputes

These Terms shall be governed by and construed in accordance with the laws of the State of California, USA, without regard to conflict of law principles.

Any disputes arising from these Terms or our Services shall be resolved through:

• Good faith negotiation between the parties
• Mediation if negotiation fails
• Binding arbitration in San Francisco, CA if mediation fails

15. General Provisions

15.1 Entire Agreement

These Terms, along with our Privacy Policy, constitute the entire agreement between you and CrispChat.

15.2 Severability

If any provision is found unenforceable, the remaining provisions shall remain in effect.

15.3 Waiver

Our failure to enforce any right or provision shall not constitute a waiver of such right.

15.4 Assignment

You may not assign your rights under these Terms without our consent. We may assign our rights without restriction.

16. Contact Information

For questions about these Terms, please contact us: