Frequently Asked Questions

Simply add our embed script to your website before the closing </body> tag. Check our Quick Start guide for step-by-step instructions.

CrispChat works on any website including WordPress, Shopify, Wix, Squarespace, and custom-built sites. If your site can run JavaScript, CrispChat will work.

No coding knowledge is required. Simply copy and paste the embed code into your website. Most platforms have easy ways to add scripts without touching code.

Most users have CrispChat running on their website within 5 minutes. The process involves signing up, copying your embed code, and pasting it into your site.

Yes! You can customize colors, position, welcome messages, and more to match your brand. See our Customization guide for details.

The chat widget is fully responsive and works great on all devices including phones, tablets, and desktops.

Yes, the admin dashboard shows you which page each visitor is currently viewing, helping you provide more relevant support.

Plan limits vary. Check the pricing page to see the chat limits for each plan.

No, CrispChat is designed for performance. The script loads asynchronously and won't block your page from loading.

Yes, all data is transmitted over encrypted HTTPS connections. We follow security best practices to protect your data and your visitors' information.

Yes, CrispChat is fully compatible with SPAs built with React, Vue, Angular, and other frameworks. It handles route changes automatically.

This depends on your plan. Check the pricing page to see how many domains are included in each plan.

Yes, we offer a free plan with basic features so you can try CrispChat before upgrading.

Yes, you can change your plan at any time. Changes take effect at the start of your next billing cycle.

You can cancel your subscription from your account settings at any time. Your access will continue until the end of your billing period.

Please contact our support team to discuss refund requests. We review each request on a case-by-case basis.

First, check that the embed code is correctly placed before </body>. Clear your browser cache and any caching plugins. Verify your Site ID is correct. If issues persist, contact support.

Check your internet connection and that you're logged into the dashboard. Try refreshing the page. If the problem continues, contact support.

This can happen if CSS from your site conflicts with the widget. The widget loads in an iframe to prevent most conflicts. Contact support with details about your site.

You can reach our support team through the Contact page or by emailing us directly. We typically respond within 24 hours.