Slack Integration
Get instant notifications and respond to chats directly from Slack.
Overview
The Slack integration keeps your team informed about chat activity without leaving Slack. Receive notifications for new conversations, reply to visitors, and collaborate with your team on customer inquiries.
Features
Instant Notifications
Get notified in Slack the moment a new chat starts or message arrives.
Reply from Slack
Respond to visitors directly from Slack without switching apps.
Thread Conversations
Each chat creates a Slack thread for organized discussions.
Visitor Info
See visitor details, page URL, and browser info in Slack messages.
Setup
Go to Integrations
Navigate to Settings → Integrations → Slack.
Add to Slack
Click "Add to Slack" and authorize the app for your workspace.
Choose a Channel
Select which Slack channel should receive chat notifications.
Configure Notifications
Choose which events trigger Slack notifications.
Notification Example
New chat from visitor
"Hi, I have a question about pricing..."